ShopGlowsy is a marketplace platform. Individual sellers list and fulfil their own products. This policy explains how refunds work for orders placed through ShopGlowsy.
General principle
Refunds are handled on a per-order basis according to the seller’s stated return policy, product type, and whether the item was delivered as described. ShopGlowsy facilitates payment processing and dispute support but does not automatically issue refunds without review.
When you may request a refund
The item was not delivered within the agreed timeframe
The item received is significantly different from the listing (wrong item, damaged, defective)
The seller cancelled the order after payment
Duplicate or erroneous charges confirmed by our payment partner
How to request a refund
Contact the seller first using the contact details on your order receipt or storefront.
If unresolved within 7 days, email support@shopglowsy.com with your order number, payment reference, and photos or proof where relevant.
Our team will review the case and coordinate with the seller and payment processor where applicable.
Refund method & timing
Approved refunds are returned to the original payment method used at checkout (e.g. card or mobile money via Paystack).
Processing typically takes 5–14 business days after approval, depending on your bank or mobile money provider.
Platform or subscription fees may be non-refundable where stated at purchase.
Non-refundable items
Digital products or services already delivered or accessed
Custom or personalised items made to order (unless defective)
Items returned without seller approval or outside the stated return window
Seller subscriptions & platform fees
Seller plan subscriptions are generally non-refundable once the billing period has started, except where required by law or where ShopGlowsy fails to provide the subscribed service. Contact support@shopglowsy.com for billing disputes.